# Ruffoni > Ruffoni knowledge base – help articles and documentation. ## Orders & Shipping - [Does Ruffoni Offer Free Shipping?](https://support.ruffoni.net/en_us/does-ruffoni-offer-free-shipping-BynXQyDWMl.md): Yes every order placed on usruffoninet qualifies for complimentary ground shipping no minimum purchase or promotional code required Ground shipping is - [How Do I Request Expedited Shipping?](https://support.ruffoni.net/en_us/how-do-i-request-expedited-shipping-BJS4m1wbGg.md): If you are in a hurry expedited shipping is available To select expedited shipping Add your chosen Ruffonis to your cart Proceed to checkout and e - [When Can I Expect My Order?](https://support.ruffoni.net/en_us/when-can-i-expect-my-order-Sy4B7kwWMl.md): Once your order is confirmed delivery typically takes 37 business days with complimentary ground shipping or approximately 2 business days with Expedited shi - [Where Do You Ship?](https://support.ruffoni.net/en_us/where-do-you-ship-BJ6HXyvWfl.md): usruffoninet ships within the United States from our warehouse in California For international shipping please visit euruffoninet - [Where is My Order Confirmation Email?](https://support.ruffoni.net/en_us/where-is-my-order-confirmation-email-SyvIXJvWzx.md): Once you place your order a confirmation email is sent directly to your inbox marking the beginning of your own Ruffoni story If the message has not yet - [Where Is My Package?](https://support.ruffoni.net/en_us/where-is-my-package-SJWvQJDbzg.md): Once your parcel has been dispatched from our warehouse you will receive a tracking number via email to monitor your order status There you will also be able - [How Can I Cancel My Order?](https://support.ruffoni.net/en_us/how-can-i-cancel-my-order-Bk5w7kPZfx.md): If you wish to cancel your Ruffoni order please contact us as soon as possible at usserviceruffoninet ideally within the same business day the order is pla - [I Want a Product That Is Out of Stock. How Can I Order It?](https://support.ruffoni.net/en_us/i-want-a-product-that-is-out-of-stock-how-can-i-order-it-B1loQ1PZzl.md): To create the cookware we know and love without compromising on quality all Ruffoni pieces are crafted in Italy in small batches then shipped to our warehouse - [Can I Order a Ruffoni That’s Not Available on Your Site?](https://support.ruffoni.net/en_us/can-i-order-a-ruffoni-thats-not-available-on-your-site-r17h7kvWGx.md): If the product you are looking for is not available for purchase on usruffoninet it may be possible to custom order it directly from our workshop in Omegna - [How Can I Return My Order?](https://support.ruffoni.net/en_us/how-can-i-return-my-order-BJm_7JwWMe.md): If for any reason you are not satisfied with your purchase you may return any new unused item within 30 days of the delivery date for a full refund To - [My Order Is Damaged. How Can I Return It?](https://support.ruffoni.net/en_us/my-order-is-damaged-how-can-i-return-it-BJ3_QJPfg.md): Each Ruffoni piece is carefully inspected before it leaves our workshop but occasional mistakes can happen If you receive an incorrect or damaged item pleas - [What Is Not Considered a Defect?](https://support.ruffoni.net/en_us/what-is-not-considered-a-defect-HJTF7yvZfe.md): Every Ruffoni piece is crafted in Italy by skilled artisans using traditional techniques Because each piece is not made through a fully automated process subt - [What Is Considered a Defect?](https://support.ruffoni.net/en_us/what-is-considered-a-defect-H18cX1Pbfg.md): We take the utmost care in handling each pot and pan from Omegna to our US warehouse and finally to your home However mistakes may happen If you notice - [Can I Purchase Replacement Parts for My Ruffoni?](https://support.ruffoni.net/en_us/can-i-purchase-replacement-parts-for-my-ruffoni-BJKo7kDbfl.md): If you have lost the lid to your Ruffoni during a move or if you need any other replacement parts please email us at serviceruffoninet with details of the i ## Learn more about our products - [What Should I Know Before I Start Using My Ruffoni Cookware?](https://support.ruffoni.net/en_us/what-should-i-know-before-i-start-using-my-ruffoni-cookware-SJR9MTIGe.md): Welcome to the Ruffoni family we are so excited to have you here Here is everything you should know before you start cooking with your new lifelong compani - [Would You Recommend Copper or Stainless Steel?](https://support.ruffoni.net/en_us/would-you-recommend-copper-or-stainless-steel-S1VANTUWGg.md): The choice between copper and stainless steel ultimately comes down to personal preference as both are excellent materials for cooking Copper The use o - [Would You Recommend Tin or Stainless Steel Lining?](https://support.ruffoni.net/en_us/would-you-recommend-tin-or-stainless-steel-lining-rycSHp8Ge.md): The choice between tin and stainless steel ultimately comes down to personal preference as both are excellent cooking surfaces Tin is the traditional - [How Can I Find the Right Ruffoni Collection for Me?](https://support.ruffoni.net/en_us/how-can-i-find-the-right-ruffoni-collection-for-me-SJ1_BaIZzg.md): The right Ruffoni collection for you depends on how you prefer to cook entertain and decorate your home You may prefer the traditional charm and unsurpassed - [Is Stainless Steel Prone to Sticking?](https://support.ruffoni.net/en_us/is-stainless-steel-prone-to-sticking-rJlcSpIWzx.md): While stainless steel is not as naturally lowstick as tin nor engineered to resist sticking like nonstick coatings it remains a practical durable and high - [Can I Use Ruffoni Cookware on Induction Cooktops?](https://support.ruffoni.net/en_us/can-i-use-ruffoni-cookware-on-induction-cooktops-rkqjSTLbzg.md): Copper is a nonferrous nonmagnetic metal which means our copper cookware is not compatible with induction cooktops However we do offer bestinclass clad - [Can I Use Ruffoni Cookware on Electric Cooktops?](https://support.ruffoni.net/en_us/can-i-use-ruffoni-cookware-on-electric-cooktops-rkAeC0Ife.md): We recommend using our copper cookware especially our tinlined collections on gas cooktops to fully appreciate their exceptional heat responsiveness However - [Can I use Ruffoni cookware on AGA cookers?](https://support.ruffoni.net/en_us/can-i-use-ruffoni-cookware-on-aga-cookers-Bk3ZzywGe.md): Test body - [Can I Use Ruffoni Cookware in the Oven?](https://support.ruffoni.net/en_us/can-i-use-ruffoni-cookware-in-the-oven-HyyRzyPMe.md): Yes all Ruffoni cookware can be used in the oven Do not exceed 450 F 230 C for stainless steellined pieces or 430 F 220 C for tinlined interiors - [How Thick Are Ruffoni Copper Pieces?](https://support.ruffoni.net/en_us/how-thick-are-ruffoni-copper-pieces-BkEbmkPWMe.md): The thickness of Ruffoni cookware varies depending on several factors including the collection the specific shape and size of the pan its intended use and t - [Where Is Ruffoni Cookware Produced?](https://support.ruffoni.net/en_us/where-is-ruffoni-cookware-produced-B18fmyPbGg.md): Our cookware is made in Italy and crafted in our workshop in Omegna in the Italian Alps You can take a look inside our workshop on our Instagram stories or - [Is Ruffoni Copper Cookware Safe to Cook In?](https://support.ruffoni.net/en_us/is-ruffoni-copper-cookware-safe-to-cook-in-Bk6myPze.md): The short answer yes 100 Copper cookware Ruffoni included is safe to use when properly lined with foodsafe materials such as tin or stainless steel - [Does Ruffoni Offer a Lifetime Warranty?](https://support.ruffoni.net/en_us/does-ruffoni-offer-a-lifetime-warranty-HJg771wZMe.md): Yes Ruffoni cookware is covered by a lifetime limited warranty for the original purchaser Our cookware is carefully manufactured and inspected to meet hig - [What Can’t I Cook in My Tin-Lined Copper Cookware?](https://support.ruffoni.net/en_us/what-cant-i-cook-in-my-tin-lined-copper-cookware-rkjgXJPze.md): You can cook almost anything in your tinlined Ruffoni copper cookware as long as it does not require very high heat or heating an empty pan We recommend usin ## Use & Care - [My Copper Cookware Changed Color. What Should I Do?](https://support.ruffoni.net/en_us/my-copper-cookware-changed-color-what-should-i-do-Skh2XkvZzg.md): All real copper cookware including Ruffoni naturally changes color when exposed to air heat and humidity shifting through shades of pink silver gold and - [What Is Patina?](https://support.ruffoni.net/en_us/what-is-patina-HJBpm1wWfg.md): Patina is the natural finishing that develops on all real copper Ruffoni included over time as it is exposed to air heat and humidity On copper cookw - [What Is the Difference Between Cleaning and Polishing Copper Cookware?](https://support.ruffoni.net/en_us/what-is-the-difference-between-cleaning-and-polishing-copper-cookware-B14CXywbzx.md): When it comes to copper cookware the terms cleaning and polishing are often used interchangeably but they refer to two very different processes Cleaning - [How Can I Clean My Ruffoni Cookware?](https://support.ruffoni.net/en_us/how-can-i-clean-my-ruffoni-cookware-S1ARXyvbfg.md): We recommend washing your Ruffoni cookware by hand both inside and out using warm water mild nonaggressive dish soap and a soft sponge When used at lo - [How Can I Polish My Copper Cookware?](https://support.ruffoni.net/en_us/how-can-i-polish-my-copper-cookware-r1D1V1Dbze.md): With use copper naturally changes color shifting through shades of pink silver gold and even iridescent tones Over time these colors gradually develop in - [Can I Wash My Ruffoni in the Dishwasher?](https://support.ruffoni.net/en_us/can-i-wash-my-ruffoni-in-the-dishwasher-Skge4JPzx.md): We do not recommend washing your Ruffoni cookware in the dishwasher Harsh detergents and high temperatures can tarnish copper surfaces damage tin linings and - [Can I Wash Olivewood Accessories in the Dishwasher?](https://support.ruffoni.net/en_us/can-i-wash-olivewood-accessories-in-the-dishwasher-HkqxNywbMx.md): No olivewood products should never be placed in the dishwasher Prolonged exposure to water heat and harsh detergents can cause the wood to dry out crack w - [Can I Remove the Knobs to Clean or Polish the Lids?](https://support.ruffoni.net/en_us/can-i-remove-the-knobs-to-clean-or-polish-the-lids-r1XW4yPWzl.md): You can remove the knob from your Ruffoni cookware however turning the finial may leave permanent scratch marks on the lid so we recommend doing so with grea - [How Can I Clean the Silver-Plated Finials?](https://support.ruffoni.net/en_us/how-can-i-clean-the-silver-plated-finials-B13b41vZfl.md): The silver plating on your Opus Prima httpsusruffoninetcollectionsopusprima or Opus Cupra httpsusruffoninetcollectionsopuscupra finials may - [The Tin Inside My Ruffoni Historia Has Become Iridescent, Spotty, or Discolored. How Can I Restore It?](https://support.ruffoni.net/en_us/the-tin-inside-my-ruffoni-historia-has-become-iridescent-spotty-or-discolored-how-can-i-restore-it-BkbXEyDWGx.md): The tin lining of your Historia cookware may naturally change color over time becoming iridescent spotty and gradually darkening The timing and appearance o - [The Tin Inside My Ruffoni Historia Is No Longer Smooth. I Can Feel Tiny Lumps or Grains. What Happened?](https://support.ruffoni.net/en_us/the-tin-inside-my-ruffoni-historia-is-no-longer-smooth-i-can-feel-tiny-lumps-or-grains-what-happened-Sko7E1wZzg.md): Small lumps or grainy textures on the tin lining of your Historia cookware are typically the result of overheating The good news is that your cookware is still - [The Stainless Steel Inside My Ruffoni Cookware Has Become Iridescent, Spotty, or Discolored. What Happened?](https://support.ruffoni.net/en_us/the-stainless-steel-inside-my-ruffoni-cookware-has-become-iridescent-spotty-or-discolored-what-happened-BkN4VkDWfe.md): The stainless steel lining of your cookware may develop rainbowlike discoloration or spots over time This multicolored phenomenon known as heat tint is pu - [My Olivewood Accessories Look Dull. What Can I Do?](https://support.ruffoni.net/en_us/my-olivewood-accessories-look-dull-what-can-i-do-r13FVJvMx.md): With use natural wood such as the olivewood used in our accessories may lose its natural luster and appear more faded over time We recommend oiling your o - [When Should I Re-Tin My Copper Cookware?](https://support.ruffoni.net/en_us/when-should-i-re-tin-my-copper-cookware-ByTENkPMl.md): We recommend discontinuing use and having your cookware retinned only when the tin lining has worn away and bare copper becomes clearly visible as copper may - [Does My Ruffoni Pan Need Re-Tinning?](https://support.ruffoni.net/en_us/does-my-ruffoni-pan-need-re-tinning-SkDBV1Pbfg.md): A new tin lining has a bright silverywhite appearance With regular use you may notice gradual and entirely natural changes Darkening and discoloratio - [How Long Will Tin Lining Last?](https://support.ruffoni.net/en_us/how-long-will-tin-lining-last-SkW8VkvbGx.md): The lifespan of the tin lining varies depending on frequency of use cooking temperatures and the types of food prepared It can also be significantly shortene - [I Need to Re-Tin My Pan. Does Ruffoni Offer Re-Tinning?](https://support.ruffoni.net/en_us/i-need-to-re-tin-my-pan-does-ruffoni-offer-re-tinning-ByvdVkDZGe.md): When the time comes retinning is not the end of a pans story it is the beginning of its next chapter A skilled coppersmith gently removes the old tin - [How Can I Extend the Life of the Tin Lining?](https://support.ruffoni.net/en_us/how-can-i-extend-the-life-of-the-tin-lining-SyMtEJvbze.md): Tin is durable but it responds to how it is treated A few simple habits will help keep your lining in excellent condition for many many years Cook on ## Contact Us - [How Can I Get in Contact With You?](https://support.ruffoni.net/en_us/how-can-i-get-in-contact-with-you-ByU5E1wWMl.md): For the fastest response please use the contact form below Alternatively you can email us at usserviceruffoninet If relevant please remember to atta